• If you order and receive a product that you believe is not what was expected, please contact us with your concern via email at info@thatbalishop.com.au or via phone on 02 9905 2205 within 24 hours of receipt of delivery of the product.
  • If we agree that the purchased product was not displayed correctly on our website, or there was an error in the details displayed, we will replace the product or refund your money at our discretion.
Note that refunds will only be made when purchased products are returned to the That Bali Shop in original packaging and in saleable condition.